All Taxis can be booked by either phone, email or by using the online bookings or contact us page on this website.
Some Phone bookings may require confirmation by email(bookings taken from private or witheld numbers). The following information is the minimum requirement for email bookings:
If you are travelling from airport the flight number from your airline and estimated time of arrival
Should you wish to cancel a booking at short notice and we have already despatched a taxi, a cancellation fee may be charged this is to the discretion of the company.
Payments can be made using cash, credit/debit cards or pre paymet by credit over the phone .
Credit/debit card transactions will incur a 8% processing charge. Invoices will be paid as per the agreed invoicing terms.
Matrix Taxis operates a 100% confidential service. No conversation or information seen or heard in the presence of a Matrix driver will be disclosed to a third party and all information stored by Matrix Taxis will be securely kept and then destroyed when no longer required.
Refusal of Passage
Matrix Taxis reserve the right to refuse passage to any customer showing signs of aggression towards the driver, have been using or in the possession of illegal substances or under the influence of alcohol (subject to the driver’s discretion).
On your return to the airport your driver will arrive in the airport terminal just after your flight has landed. Using either BAA flight information, Flightstats or Flight tracker serviceor the airports own flight information.
Book your taxi online, it's quick & it's simple, if you book a taxi service to the airport, we can pre-book you a taxi for your return.
See our 'book online' page for more details and to get booking.
From the Surrey Heath Area, we cover both pick-up and drop-off's to all major UK Airports; including London Heathrow, London Gatwick, London Stansted, London City, Southampton, Bournemouth, Liverpool, Manchester, Birmingham City, East Midla
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